Environments in which teachers and students are distracted by a leaky roof or window that won't shut or open properly are environments in which there is less time to focus on teaching and learning. The same principle applies to ICT, and it is precisely for this reason that the concept of a managed service is so central to BSF.

The ICT area-wide Managed Service has been the default model for delivering ICT within BSF since the programme's inception. The reasons for this are three-fold. First: providing procurement, technical support and management of ICT services across a local authority area. Second: better and more consistent integration of ICT services to schools with construction. And third: greater coherence across a local area to support learning so that students have a more flexible and personalised learning experience. Underpinning this is the key assumption that schools should be released from the need to focus valuable resources into procuring and managing ICT, and that in essence, this should be available to them as a "5th utility" service.

In this short film, students, teachers, heads and technicians from schools in Lewisham, Leeds and Sheffield share their views and experience to date of their ICT Managed Service.